Toronto Real Estate Board President Richard Silver recently published a very interesting blog post on the question of commission in real estate transactions. This post is our response to his excellent exploration of the issue.
How Commission Works in Real Estate
We real estate agents love helping our clients buy or sell a home, and we are compensated for our work by being paid commission. This commission is paid directly to the brokerage. It is the brokerage who actually disperses the commission to the agent.
Richard Silver writes that he occasionally has potential clients who call him and ask directly: “What is your rate of commission?” “It seems that the consumer’s assumption is clear that ‘all Realtors provide the exact service but for different fees’”, Silver writes, but “that assumption is very wrong.”
In fact, the truth is essentially the opposite. Standard commission rate in real estate sales is about 5% of the listing price of the home, shared more or less equally between the buyer’s and the seller’s agent. The intricacies sometimes vary – the buyer’s and the seller’s agents may agree on a slightly different split, depending on the situation – but in general, most agents charge approximately the same rate of commission.
The services that agents offer, however, differ quite significantly. We wrote recently about the importance of client service in our practice, but service isn’t the only thing we provide when we sell your home or help you buy a home. We also provide – and pay for – many other services that help make the real estate transaction a smooth and advantageous one.
When You List With Us
Despite what the discount-listing agents may tell you – the services that let you list your own home on the Multiple Listing Service (MLS) for a small fee and leave you to manage the rest – when you choose to list with a full service real estate agent, you’re hiring us to do more than just sell your home. We’re not just sales agents: as you’ll see below, we do multiple duty as project managers, negotiators, analysts, and we even provide cleaners, professional organizers, movers, packers and interior decorators.
Here’s a list of some of the things that you are paying for when we list your home. This isn’t a complete list, by the way; it’s just some of the things we do.
We analyze the current and historical markets, both in your specific neighbourhood and in Toronto as a whole. This helps us price your property appropriately.
We commission an infrared floor plan to be created and used with the marketing of the home. We work with a set of experienced professionals who use infrared technology to draw up a specialized, specific floor plan that shows off your home’s space.
We send in our “Spotless Squad”, our own team of trusted and experienced cleaning professionals, to clean and organize your home.
We arrange for home staging. We work with our own dedicated interior designers to make your home look its best. (In fact, a few of our clients have loved our staging so much that they’ve decided not to move after all!)
We get feature sheets designed, produced and delivered. These include a professional photo shoot that generates crisp gorgeous pictures and a virtual tour to be used in print and online marketing of your home, including a compelling written description. This package of information is made available online as well as at the home for agents who have potential clients and for open house tours (if you want public open houses). A neighbourhood description, and a top-ten list of why a potential buyer should consider your home the best one out there, is also well-written and well-researched.
We print and distribute “Just Listed” cards, which advertise your home to your local neighbourhood – neighbours often have friends and family who want to live close by, and they get a heads up just as the house goes on the market. These cards are very successful in generating interest!
We list your property on the MLS (Multiple Listing Service). The MLS is the place that almost everyone looks first in their search for the perfect home. A good MLS listing is crucial in selling your home. What we crafted with floor plans, pictures, descriptions, designers, etc… this is the big launch! With huge distribution, we get as many interested buyers as possible. Realtor.ca is the public website that gets its feed from the MLS service. Many individuals who are considering buying a home have this website as their homepage, even after they buy their home. It becomes an obsession.
Along with the MLS, we also feature your home on our website, sherkinlangerandcastle.com, on its very own website, on the Harvey Kalles website, as well as on our Facebook page, our Twitter feed, our blog and our email newsletters. We know the importance of social media in today’s online environment and it is our job to get the word out about your home.
We promote your home through Open Houses, which we host and organize personally. The first open house is an “agents’ open house”, in which we have a lunch catered and invite other agents to see the property so they can promote it to their own interested buyers. Following this, we organize and promote a “public open house” which is optional, usually held on a weekend, to market your home directly to potential buyers.
We advertise your home in our premium ad space in the National Post newspaper, The Harvey Kalles Collection Magazine and sometimes other print media if we believe it will maximize the exposure. We use our success to your advantage: all of our ads for our listed properties are bright, beautifully designed, well-placed, and extremely prominent.
We manage the showings of your home, ensuring that they are as convenient as possible for you and that your property is shown in the best possible light.
We negotiate the best possible price for your home. With the current Toronto real estate market, many properties are attracting multiple offers. We know how to maximize the chances that yours will do the same, and that it will sell for as much as possible.
And finally, we keep you in the loop. We keep meticulous records of everything that happens with the marketing and showing of your home, and we update you regularly. We are also available at any time of the day or night in case you have concerns or questions or just need to talk to one of us.